Terms and Conditions

Contacting AT New Zealand.

If you require further information regarding AT New Zealand Privacy Policy, you can contact AT New Zealand Customer Service via the contact us page on our website.

Shipping and Returns.

We realise that things don't always go as expected, and sometimes goods may have to be returned e.g. you have received the wrong item, or maybe you have just changed your mind. 

General Returns Policy. 
If a product is wrongly described or doesn't do what it is supposed to do, you may choose between a replacement or refund. Under such circumstances AT New Zealand will pay all of the return freight charges.  Please note that items will need to be returned in their original condition in terms of both the product and its packaging.

'Change of Mind' Returns. 
AT New Zealand will accept ‘change of mind’ returns at management’s discretion, and restocking fees may be charged. In these cases the buyer is responsible for all postage costs. Please understand that we are a manufacturer and some of our products are made to order, therefore in some cases we are not able to accept ‘change of mind’ returns.  

Tonneau Cover Returns.

Items shipped by AT New Zealand can be returned within 30 days of receipt of shipment in most cases. You need to contact us via [email protected] or on our contact us page to obtain a Return Authorisation (RA) Number.

Notes: Any unauthorised returns will be refused by our Receiving Department and returned to the sender at the sender’s expense.

Christmas Holiday Returns Policy

We understand that everyone is busy during the Christmas Holiday period and sometimes things can be overlooked. With this in mind we have amended our holiday Returns Policy so that you have some extra time this Christmas to do the things that you need to do without having to worry about your online purchases.

Consequently all tonneau covers shipped by A.T. New Zealand between December 1st and December 31st in any particular year, may be returned up until January 31st of the following year, for a full refund, subject to our other return guidelines listed on this page being met.

Warranty Policy.

 

Please Note: This warranty applies to the original purchaser only and is not transferrable.

Our goods come with guarantees that cannot be excluded under New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the defect does not amount to a major failure.

Tonneau Covers:

  • 3 years against manufacturing and material faults under normal use.
  • If you wish to make a warranty claim please contact us to obtain a Return Authorisation (RA) Number. 
  • The RA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing.